/* Soporty — tema claro */
:root{
  --bg:#FAF9F5; --surface:#FFFFFF; --surface-2:#F4F2EC; --surface-3:#EDEAE0;
  --line:#E6E3D8; --line-2:#D9D5C7;
  --text:#1F1E1D; --text-2:#3D3B37; --muted:#77746B;
  --brand:#C96442; --brand-ink:#A84F31; --brand-soft:#F7E6DD; --brand-tint:#FBF1EC;
  --ok:#3E7B56; --ok-soft:#E3F0E7; --warn:#A86A12; --warn-soft:#FBEFD9;
  --danger:#B23D2B; --danger-soft:#F8E1DC; --info:#3A6799; --info-soft:#E2ECF6;
  --r:12px; --r-sm:8px; --r-lg:18px;
  --sh:0 1px 2px rgba(31,30,29,.05),0 4px 16px rgba(31,30,29,.05);
  --sh-lg:0 10px 40px rgba(31,30,29,.12);
  --serif:"Tiempos Headline","Iowan Old Style","Palatino Linotype",Georgia,serif;
  --sans:ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
  --mono:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;
}
*{box-sizing:border-box}
[hidden]{display:none!important}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--text);font:15px/1.55 var(--sans);-webkit-font-smoothing:antialiased}
a{color:var(--brand-ink);text-decoration:none}
a:hover{text-decoration:underline}
h1,h2,h3{font-family:var(--serif);font-weight:500;letter-spacing:-.01em;line-height:1.2;margin:0 0 .5em}
h1{font-size:26px} h2{font-size:21px} h3{font-size:17px}
p{margin:0 0 1em}
small,.muted{color:var(--muted)}
code,.mono{font-family:var(--mono);font-size:.92em}
hr{border:0;border-top:1px solid var(--line);margin:24px 0}
.ic{flex:none;vertical-align:middle}
img{max-width:100%}

/* botones */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 16px;border-radius:10px;border:1px solid transparent;background:var(--brand);color:#fff;font:600 14px/1.2 var(--sans);cursor:pointer;transition:background .15s,border-color .15s,box-shadow .15s,transform .05s;text-decoration:none;white-space:nowrap}
.btn:hover{background:var(--brand-ink);text-decoration:none}
.btn:active{transform:translateY(1px)}
.btn:focus-visible,.icon-btn:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.btn[disabled]{opacity:.5;cursor:not-allowed}
.btn.sec{background:var(--surface);color:var(--text);border-color:var(--line-2)}
.btn.sec:hover{background:var(--surface-2)}
.btn.ghost{background:transparent;color:var(--text-2)}
.btn.ghost:hover{background:var(--surface-2)}
.btn.danger{background:var(--danger)}
.btn.danger:hover{background:#962f20}
.btn.ok{background:var(--ok)}
.btn.sm{padding:7px 11px;font-size:13px;border-radius:8px}
.btn.lg{padding:14px 22px;font-size:16px;border-radius:12px}
.btn.block{width:100%}
.icon-btn{display:inline-grid;place-items:center;width:38px;height:38px;border-radius:10px;border:1px solid var(--line);background:var(--surface);color:var(--text-2);cursor:pointer}
.icon-btn:hover{background:var(--surface-2)}

/* formularios */
label{display:block;font-weight:600;font-size:13.5px;margin:0 0 6px;color:var(--text-2)}
.field{margin-bottom:16px}
.field small{display:block;margin-top:5px;font-size:12.5px}
input:not([type]),input[type=text],input[type=email],input[type=password],input[type=number],input[type=url],input[type=tel],input[type=search],input[type=date],select,textarea{width:100%;padding:10px 12px;border:1px solid var(--line-2);border-radius:10px;background:var(--surface);color:var(--text);font:15px/1.4 var(--sans)}
input:not([type]):focus,input[type=text]:focus,input[type=email]:focus,input[type=password]:focus,input[type=search]:focus,input[type=url]:focus,input[type=tel]:focus,select:focus,textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
textarea{min-height:90px;resize:vertical}
input[type=color]{width:52px;height:40px;border:1px solid var(--line-2);border-radius:10px;padding:3px;background:var(--surface)}
.check{display:flex;align-items:center;gap:9px;font-weight:500;margin:0 0 10px;cursor:pointer}
.check input{width:17px;height:17px;accent-color:var(--brand)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:0 16px}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.row.between{justify-content:space-between}
.stack>*+*{margin-top:12px}

/* tarjetas */
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:22px;box-shadow:var(--sh)}
.card+.card{margin-top:18px}
.card h2{margin-bottom:14px}
.card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}
.card-head h2{margin:0}
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:16px;margin-bottom:20px}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:16px 18px}
.stat small{display:flex;align-items:center;gap:6px;font-size:12.5px;text-transform:uppercase;letter-spacing:.04em}
.stat b{display:block;font:500 28px/1.2 var(--serif);margin-top:6px}
.stat .bar{height:6px;border-radius:99px;background:var(--surface-3);margin-top:10px;overflow:hidden}
.stat .bar i{display:block;height:100%;background:var(--brand);border-radius:99px}

/* tablas */
.table-wrap{overflow-x:auto;margin:0 -4px}
table{width:100%;border-collapse:collapse;font-size:14px}
th,td{padding:11px 10px;text-align:left;border-bottom:1px solid var(--line);vertical-align:middle}
th{font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600}
tr:last-child td{border-bottom:0}
tbody tr:hover{background:var(--brand-tint)}
.empty{text-align:center;padding:36px 16px;color:var(--muted)}
.empty .ic{color:var(--line-2);margin-bottom:8px}

.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:99px;font-size:12px;font-weight:600;white-space:nowrap}
.badge.ok{background:var(--ok-soft);color:var(--ok)}
.badge.warn{background:var(--warn-soft);color:var(--warn)}
.badge.info{background:var(--info-soft);color:var(--info)}
.badge.mute{background:var(--surface-3);color:var(--muted)}
.badge.danger{background:var(--danger-soft);color:var(--danger)}
.badge.brand{background:var(--brand-soft);color:var(--brand-ink);display:inline-flex;font:600 12px/1.4 var(--sans);padding:3px 9px;gap:5px}
.stars{color:#D69A2D;letter-spacing:1px}.stars i{color:var(--line-2);font-style:normal}

.alert{padding:12px 14px;border-radius:var(--r);margin-bottom:16px;font-size:14px;border:1px solid}
.alert.info{background:var(--info-soft);border-color:#c9daec;color:#24476d}
.alert.warn{background:var(--warn-soft);border-color:#efd8ad;color:#704507}
.alert.danger{background:var(--danger-soft);border-color:#eec3ba;color:#7d2617}
.alert.ok{background:var(--ok-soft);border-color:#c3dfcc;color:#25563a}

/* toasts */
.toasts{position:fixed;top:16px;right:16px;z-index:200;display:flex;flex-direction:column;gap:8px;max-width:min(380px,calc(100vw - 32px))}
.toast{background:var(--text);color:#fff;padding:12px 16px;border-radius:12px;box-shadow:var(--sh-lg);font-size:14px;animation:tin .25s ease}
.toast-ok{background:#2f5f43}.toast-error{background:#962f20}.toast-warn{background:#7a4c0c}
@keyframes tin{from{opacity:0;transform:translateY(-6px)}}

/* modal */
.modal-bg{position:fixed;inset:0;background:rgba(31,30,29,.38);z-index:150;display:none;align-items:center;justify-content:center;padding:16px}
.modal-bg.open{display:flex}
.modal{background:var(--surface);border-radius:var(--r-lg);box-shadow:var(--sh-lg);width:min(520px,100%);max-height:calc(100vh - 32px);overflow:auto;padding:24px}
.modal.wide{width:min(1100px,100%)}
.modal h2{margin-bottom:10px}

/* shell de paneles */
.shell{display:flex;min-height:100vh}
.side{width:248px;flex:none;background:var(--surface-2);border-right:1px solid var(--line);display:flex;flex-direction:column;padding:18px 14px;position:sticky;top:0;height:100vh}
.brand{display:flex;align-items:center;gap:10px;font:600 19px var(--serif);color:var(--text);padding:4px 8px 12px}
.brand:hover{text-decoration:none}
.side-tag{font-size:12px;color:var(--muted);padding:0 10px 14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.side nav{display:flex;flex-direction:column;gap:2px;flex:1;overflow:auto}
.side nav a{display:flex;align-items:center;gap:11px;padding:9px 10px;border-radius:9px;color:var(--text-2);font-weight:500}
.side nav a:hover{background:var(--surface-3);text-decoration:none}
.side nav a.on{background:var(--surface);color:var(--brand-ink);box-shadow:var(--sh)}
.side-foot{border-top:1px solid var(--line);padding-top:14px;display:flex;flex-direction:column;gap:10px}
.me{display:flex;align-items:center;gap:10px;padding:0 6px}
.me b{display:block;font-size:14px}.me small{font-size:12px}
.avatar{width:34px;height:34px;border-radius:50%;background:var(--brand-soft);color:var(--brand-ink);display:grid;place-items:center;font-weight:700;flex:none}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.top{display:flex;align-items:center;gap:12px;padding:20px 32px 6px}
.top h1{margin:0;flex:1;font-size:25px}
.top-actions{display:flex;gap:8px;flex-wrap:wrap}
.content{padding:18px 32px 48px;max-width:1240px;width:100%}
.only-m{display:none}

/* auth */
.auth{min-height:100vh;display:grid;place-items:center;padding:24px}
.auth-box{width:min(420px,100%)}
.auth-box .brand{justify-content:center;font-size:24px;margin-bottom:12px}
.auth-box .card{padding:28px}
.auth-foot{text-align:center;margin-top:16px;font-size:14px;color:var(--muted)}

/* landing */
.lp-nav{display:flex;align-items:center;justify-content:space-between;padding:18px 28px;max-width:1180px;margin:0 auto}
.lp-nav .row a:not(.btn){color:var(--text-2);font-weight:500}
.hero{max-width:1180px;margin:0 auto;padding:56px 28px 40px;display:grid;grid-template-columns:1.05fr .95fr;gap:48px;align-items:center}
.hero h1{font-size:clamp(34px,5vw,54px);line-height:1.08;margin-bottom:18px}
.hero h1 em{font-style:normal;color:var(--brand)}
.hero p.lead{font-size:18px;color:var(--text-2);max-width:540px}
.join-box{display:flex;gap:8px;margin-top:26px;max-width:460px}
.join-box input{font:600 20px var(--mono);letter-spacing:.12em;text-align:center}
.hero-art{background:var(--surface);border:1px solid var(--line);border-radius:22px;box-shadow:var(--sh-lg);padding:16px}
.hero-art .scr{background:var(--surface-2);border-radius:14px;aspect-ratio:16/10;position:relative;overflow:hidden}
.hero-art .win{position:absolute;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:var(--sh)}
.hero-art .ptr{position:absolute;width:26px;height:26px;border-radius:50%;background:rgba(201,100,66,.25);border:2px solid var(--brand);animation:pulse 1.6s infinite}
@keyframes pulse{50%{transform:scale(1.25)}}
.hero-art .call{display:flex;align-items:center;gap:10px;margin-top:12px;padding:10px 12px;background:var(--brand-tint);border-radius:12px;font-size:14px}
.wave{display:flex;gap:3px;align-items:center;height:18px}
.wave i{width:3px;background:var(--brand);border-radius:2px;animation:wv 1s infinite ease-in-out}
.wave i:nth-child(2){animation-delay:.15s}.wave i:nth-child(3){animation-delay:.3s}.wave i:nth-child(4){animation-delay:.45s}
@keyframes wv{0%,100%{height:5px}50%{height:18px}}
.section{max-width:1180px;margin:0 auto;padding:56px 28px}
.section h2{font-size:32px;text-align:center;margin-bottom:10px}
.section .sub{text-align:center;color:var(--muted);max-width:620px;margin:0 auto 34px}
.feats{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}
.feat{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:22px}
.feat .ic-wrap{width:42px;height:42px;border-radius:12px;background:var(--brand-soft);color:var(--brand-ink);display:grid;place-items:center;margin-bottom:12px}
.feat h3{margin-bottom:6px}.feat p{color:var(--text-2);font-size:14.5px;margin:0}
.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;counter-reset:st}
.step{padding:22px;border-left:3px solid var(--brand);background:var(--surface);border-radius:0 var(--r) var(--r) 0}
.step:before{counter-increment:st;content:counter(st);font:500 34px var(--serif);color:var(--brand);display:block}
.plans{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:18px}
.plan{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:26px;display:flex;flex-direction:column}
.plan.featured{border:2px solid var(--brand);box-shadow:var(--sh-lg)}
.plan .price{font:500 36px var(--serif);margin:8px 0 2px}
.plan .price small{font:14px var(--sans)}
.plan ul{list-style:none;padding:0;margin:16px 0 22px;flex:1}
.plan li{display:flex;gap:8px;padding:5px 0;font-size:14.5px}
.plan li .ic{color:var(--ok);margin-top:2px}
.plan li.no{color:var(--muted)}.plan li.no .ic{color:var(--line-2)}
.foot{border-top:1px solid var(--line);padding:26px 28px;text-align:center;color:var(--muted);font-size:13.5px}

/* sesión de soporte (técnico y cliente) */
body.room{background:#F1EFE8;overflow:hidden}
.room-wrap{display:grid;grid-template-rows:auto 1fr auto;height:100vh;height:100dvh}
.room-top{display:flex;align-items:center;gap:12px;padding:10px 16px;background:var(--surface);border-bottom:1px solid var(--line)}
.room-top .title{flex:1;min-width:0}
.room-top .title b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.room-top .title small{font-size:12.5px}
.timer{font:600 14px var(--mono);color:var(--text-2);background:var(--surface-2);padding:5px 10px;border-radius:8px}
.room-body{display:grid;grid-template-columns:1fr 340px;min-height:0}
.stage{position:relative;display:flex;align-items:center;justify-content:center;padding:14px;min-height:0;min-width:0}
.stage-inner{position:relative;max-width:100%;max-height:100%;line-height:0;border-radius:12px;overflow:hidden;box-shadow:var(--sh-lg);background:#2b2a27}
.stage video{display:block;max-width:100%;max-height:calc(100dvh - 160px)}
.stage canvas.overlay{position:absolute;inset:0;width:100%;height:100%}
.stage.mode-pointer canvas.overlay,.stage.mode-draw canvas.overlay{cursor:crosshair}
.stage.controlling .stage-inner{outline:3px solid var(--brand);outline-offset:2px}
.stage.controlling canvas.overlay{cursor:default}
.stage-empty{text-align:center;max-width:440px;padding:24px}
.stage-empty .big-ic{width:76px;height:76px;border-radius:22px;background:var(--surface);display:grid;place-items:center;margin:0 auto 16px;color:var(--brand);box-shadow:var(--sh)}
.code-big{font:600 clamp(30px,5vw,44px)/1 var(--mono);letter-spacing:.08em;color:var(--text);background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:16px 22px;display:inline-block;margin:6px 0 14px}
.panel{background:var(--surface);border-left:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.tabs{display:flex;border-bottom:1px solid var(--line);padding:0 8px}
.tabs button{flex:1;background:none;border:0;padding:12px 6px;font:600 13.5px var(--sans);color:var(--muted);cursor:pointer;border-bottom:2px solid transparent;display:flex;align-items:center;justify-content:center;gap:6px}
.tabs button.on{color:var(--brand-ink);border-color:var(--brand)}
.tabs .dot{width:7px;height:7px;border-radius:50%;background:var(--brand);display:none}
.tabs .dot.on{display:inline-block}
.tab-pane{display:none;flex:1;min-height:0;flex-direction:column}
.tab-pane.on{display:flex}
.chat-log{flex:1;overflow:auto;padding:14px;display:flex;flex-direction:column;gap:8px}
.msg{max-width:86%;padding:8px 12px;border-radius:14px;font-size:14px;background:var(--surface-2);align-self:flex-start;word-wrap:break-word}
.msg.me{align-self:flex-end;background:var(--brand-soft)}
.msg.sys{align-self:center;background:none;color:var(--muted);font-size:12.5px;text-align:center;padding:2px 8px}
.msg small{display:block;font-size:11px;margin-bottom:2px}
.msg img{display:block;border-radius:8px;margin-top:6px;max-height:180px;cursor:zoom-in}
.msg a.file{display:flex;gap:8px;align-items:center;margin-top:4px}
.chat-form{display:flex;gap:6px;padding:10px;border-top:1px solid var(--line)}
.chat-form input[type=text]{flex:1}
.gallery{flex:1;overflow:auto;padding:12px;display:grid;grid-template-columns:1fr 1fr;gap:10px;align-content:start}
.gallery figure{margin:0;border:1px solid var(--line);border-radius:10px;overflow:hidden;cursor:pointer;background:var(--surface-2)}
.gallery figure img{display:block;width:100%;aspect-ratio:3/4;object-fit:cover}
.gallery figcaption{font-size:11.5px;padding:5px 8px;color:var(--muted)}
.info-pane{padding:16px;overflow:auto}
.info-pane dl{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:14px;margin:0 0 16px}
.info-pane dt{color:var(--muted)}
.info-pane dd{margin:0;word-break:break-word}
.toolbar{display:flex;align-items:center;justify-content:center;gap:8px;padding:10px 12px calc(10px + env(safe-area-inset-bottom));background:var(--surface);border-top:1px solid var(--line);flex-wrap:wrap}
.tool{display:inline-flex;flex-direction:column;align-items:center;gap:3px;min-width:68px;padding:8px 10px;border-radius:12px;border:1px solid transparent;background:none;color:var(--text-2);font:600 11.5px var(--sans);cursor:pointer}
.tool:hover{background:var(--surface-2)}
.tool.on{background:var(--brand-soft);color:var(--brand-ink)}
.tool.off{color:var(--danger)}
.tool.end{background:var(--danger);color:#fff;border-radius:12px}
.tool.end:hover{background:#962f20}
.tool.rec.on{background:var(--danger-soft);color:var(--danger)}
.tool[disabled]{opacity:.4;cursor:not-allowed}
.sep{width:1px;height:34px;background:var(--line);margin:0 4px}
.colors{display:flex;gap:6px;align-items:center}
.colors button{width:20px;height:20px;border-radius:50%;border:2px solid #fff;box-shadow:0 0 0 1px var(--line-2);cursor:pointer}
.colors button.on{box-shadow:0 0 0 2px var(--text)}
.net{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;color:var(--muted)}
.net i{width:8px;height:8px;border-radius:50%;background:var(--line-2)}
.net.ok i{background:var(--ok)}.net.warn i{background:#D69A2D}.net.bad i{background:var(--danger)}
.level{width:46px;height:6px;border-radius:9px;background:var(--surface-3);overflow:hidden}
.level i{display:block;height:100%;width:0;background:var(--ok);transition:width .08s}
.queue-item{display:flex;gap:12px;align-items:center;padding:12px;border:1px solid var(--line);border-radius:12px;background:var(--surface)}
.queue-item+.queue-item{margin-top:8px}
.queue-item .who{flex:1;min-width:0}
.queue-item .who b{display:block}
.queue-item .who small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pulse-dot{flex:none;width:10px;height:10px;border-radius:50%;background:var(--warn);box-shadow:0 0 0 0 rgba(168,106,18,.5);animation:pd 1.6s infinite}
@keyframes pd{70%{box-shadow:0 0 0 10px rgba(168,106,18,0)}100%{box-shadow:0 0 0 0 rgba(168,106,18,0)}}

/* vista del cliente */
.client-card{width:min(520px,100%);margin:0 auto}
.client-head{display:flex;align-items:center;gap:12px;margin-bottom:18px}
.client-head img{height:40px;width:auto;border-radius:8px}
.big-actions{display:grid;gap:10px;margin:18px 0}
.preview{position:relative;border-radius:14px;overflow:hidden;background:#2b2a27;line-height:0;margin-top:12px}
.preview video{width:100%;display:block}
.preview canvas{position:absolute;inset:0;width:100%;height:100%;pointer-events:none}
.guide-strip{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;background:var(--brand-tint);border:1px solid var(--brand-soft);border-radius:12px;font-size:14px}
.status-line{display:flex;align-items:center;gap:10px;padding:12px 14px;background:var(--surface-2);border-radius:12px;font-size:14px}
.rating{display:flex;gap:6px;justify-content:center;margin:12px 0}
.rating button{font-size:34px;background:none;border:0;color:var(--line-2);cursor:pointer;padding:0 2px}
.rating button.on{color:#D69A2D}

/* anotador */
.annot-wrap{position:relative;line-height:0;background:var(--surface-2);border-radius:12px;overflow:hidden;text-align:center}
.annot-wrap canvas{max-width:100%;max-height:68vh;touch-action:none;cursor:crosshair}

/* instalador */
.install{max-width:720px;margin:0 auto;padding:36px 20px}
.steps-bar{display:flex;gap:6px;margin:18px 0 22px}
.steps-bar span{flex:1;height:5px;border-radius:9px;background:var(--surface-3)}
.steps-bar span.on{background:var(--brand)}
.req{display:flex;justify-content:space-between;padding:9px 0;border-bottom:1px solid var(--line);font-size:14.5px}
.req:last-child{border:0}

.code-block{background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:12px 14px;font:13px/1.5 var(--mono);white-space:pre-wrap;word-break:break-all;margin:0}
.kbd{font:600 12px var(--mono);background:var(--surface-2);border:1px solid var(--line-2);border-radius:6px;padding:2px 6px}

@media (max-width:980px){
  .room-body{grid-template-columns:1fr}
  .panel{position:fixed;right:0;top:0;bottom:0;width:min(360px,92vw);z-index:60;transform:translateX(100%);transition:transform .2s;box-shadow:var(--sh-lg)}
  .panel.open{transform:none}
  .hero{grid-template-columns:1fr}
  .feats,.steps{grid-template-columns:1fr}
}
@media (max-width:820px){
  .side{position:fixed;left:0;top:0;z-index:80;transform:translateX(-100%);transition:transform .2s;box-shadow:var(--sh-lg)}
  .side.open{transform:none}
  .only-m{display:inline-grid}
  .top{padding:14px 16px 4px}
  .content{padding:14px 16px 40px}
  .grid2,.grid3{grid-template-columns:1fr}
  .lp-nav{padding:14px 16px}.lp-nav .hide-m{display:none}
  .hero,.section{padding-left:16px;padding-right:16px}
  .tool{min-width:56px;padding:6px}
  .tool span{display:none}
  .sep{display:none}
}
@media print{.side,.top-actions{display:none}}

/* Página de descargas */
.dl-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}
.dl-card{position:relative;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:24px;display:flex;flex-direction:column}
.dl-card.best{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
.dl-best{position:absolute;top:-11px;left:24px}
.dl-ic{width:52px;height:52px;border-radius:14px;background:var(--brand-soft);color:var(--brand-ink);display:grid;place-items:center;margin-bottom:14px}
.dl-card h3{margin:0 0 2px}
.dl-os{color:var(--muted);font-size:13px;margin-bottom:12px}
.dl-tag{color:var(--text-2);font-size:14.5px;margin:0 0 16px;flex:1}
.dl-meta{display:flex;align-items:center;gap:10px;margin-bottom:14px;font-size:13px}
@media(max-width:860px){.dl-grid{grid-template-columns:1fr}}

/* Mis equipos (agente desatendido) */
.dev-list{display:flex;flex-direction:column}
.dev{display:flex;align-items:center;gap:12px;padding:14px 0;border-top:1px solid var(--line)}
.dev:first-child{border-top:0}
.dev-ic{width:40px;height:40px;border-radius:11px;background:var(--brand-soft);color:var(--brand-ink);display:grid;place-items:center;flex:none}
.dev-main{flex:1;min-width:0}.dev-main b{display:block}.dev-main small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dev-state{flex:none}
.dev-actions{display:flex;align-items:center;gap:8px;flex:none}
.pin-connect{display:flex;gap:6px;align-items:center}
.dot-on{width:7px;height:7px;border-radius:50%;background:var(--ok);display:inline-block;margin-right:3px}
@media(max-width:620px){.dev{flex-wrap:wrap}.dev-main{order:1}.dev-actions{order:3;width:100%;justify-content:flex-end}.dev-state{order:2}}

/* ===== Tickets ===== */
.ticket-grid{display:grid;grid-template-columns:1fr 300px;gap:18px;align-items:start}
.ticket-side{display:flex;flex-direction:column;gap:12px}
.ticket-side .card{padding:14px}
.ticket-side b{display:block;margin-bottom:2px}
.pager{display:flex;gap:12px;align-items:center;justify-content:center;margin-top:14px;font-size:13px}
.dot-un{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--brand);margin-right:7px;vertical-align:middle}
.thread{display:flex;flex-direction:column;gap:10px;margin-bottom:14px}
.thread .msg{max-width:none;align-self:stretch;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px 14px;font-size:14.5px}
.thread .msg.requester{background:var(--brand-soft);border-color:var(--brand-tint)}
.thread .msg.note{background:var(--warn-soft);border-color:#efd8ad}
.thread .msg.system{background:none;border:0;padding:2px 6px;text-align:center}
.thread .msg-h{display:flex;align-items:center;gap:8px;margin-bottom:6px}
.thread .msg.system .msg-h{display:none}
.thread .msg-b{word-wrap:break-word;line-height:1.55}
.reply textarea{width:100%}
.seg{display:flex;flex-wrap:wrap;gap:6px}
.seg-b{border:1px solid var(--line-2);background:var(--surface);color:var(--text-2);border-radius:8px;padding:6px 11px;font:600 13px system-ui;cursor:pointer}
.seg-b:hover{background:var(--bg)}
.seg-b.on{background:var(--brand);color:#fff;border-color:var(--brand)}
@media(max-width:820px){.ticket-grid{grid-template-columns:1fr}}

/* ===== Base de conocimiento ===== */
.kb-list{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.kb-item{display:flex;align-items:center;gap:10px;padding:14px 16px;background:var(--surface);border:1px solid var(--line);border-radius:12px;text-decoration:none;color:var(--text);font-weight:500}
.kb-item:hover{border-color:var(--brand);background:var(--brand-soft)}
.kb-item svg{color:var(--brand);flex:none}
.kb-body{font-size:16px;line-height:1.7;color:var(--text)}
.kb-body a{color:var(--brand)}
@media(max-width:700px){.kb-list{grid-template-columns:1fr}}

/* Espacio de trabajo (empresa) en la barra lateral, separado de la marca de la plataforma */
.side-ws{margin:4px 10px 18px;padding:10px 12px;background:var(--surface-2);border:1px solid var(--line);border-radius:12px;min-width:0}
.side-ws small{display:block;font-size:10.5px;letter-spacing:.07em;text-transform:uppercase;color:var(--muted);margin-bottom:7px}
.side-ws img{display:block;height:30px;max-width:100%;width:auto;object-fit:contain;object-position:left}
.side-ws-row{display:flex;align-items:center;gap:8px;min-width:0}
.ws-ini{width:28px;height:28px;border-radius:8px;background:var(--brand-soft);color:var(--brand-ink);display:grid;place-items:center;font-weight:700;font-size:13px;flex:none}
.side-ws b{font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}